Recalling ConfirmationsPublished: 08/07/2015
Erroneously sent requests can be recalled with an automatic refund issued back to the user.
- Select “Pending” under the Confirmation Statuses block from the client profile.
- Select “Recall” from the drop down Action List.
- Tick the boxes next to the requests you want to recall.
- Click “submit” next to Action List and click “ok.”
If the box next to a pending request is greyed out, this indicates that the bank has either completed the request and it is currently being reviewed for quality or the request is a reconfirmed request and it is in the bank queue as a priority.
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