Confirmation.community | Recalling Confirmations

  Recalling Confirmations

Published:  08/07/2015

Erroneously sent requests can be recalled with an automatic refund issued back to the user.
 


  Instructions:

  1. Select “Pending” under the Confirmation Statuses block from the client profile.
     
     User-added image
     
  2. Select “Recall” from the drop down Action List.
     
  3. Tick the boxes next to the requests you want to recall.
     
  4. Click “submit” next to Action List and click “ok.”
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Note: If the box next to a pending request is greyed out, this indicates that the bank has either completed the request and it is currently being reviewed for quality or the request is a reconfirmed request and it is in the bank queue as a priority.
 
 
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